Last update: Wednesday, March 10, 2021. For any additional questions, please use this page to contact us.
Shipping Times
USA, UK, Canada, Australia, New Zealand and EU – 7-20 Business days. A slight delay may occur.
Rest Of The World – 10-40 Business days.
On average our items do arrive faster, but please use the above timescales as guides.
Who delivers my item(s)?
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location, we use a non track service for free items.
Please note that if you order multiple items, they may arrive seperately.
What time are deliveries usually made?
Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)
What happens if no one is at home?
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
I messed up my delivery address, what do I do?
Do not worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order details and we would update your details for you.
Change of address after receiving confirmation of shipping
Under our terms & conditions of Grunge Shoes, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Returns, Exchanges & Refunds
What is your refund policy?
We offer a refund as a coupon code that allows you to get anything from our store for free as long as it does not exceed the original price of the item you bought, we don’t offer a direct refund to the bank account at this moment.
-Exclusions apply to promotional (free) items.
-Request(s) for returns are accepted within 14 working days from delivery.
-The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the company.
-Grunge Shoes will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
-Any change of addresses are subjected to the management’s approval and orders that are shipped/completed are strictly non-editable.
Can I return a damaged item?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our effort towards more sustainability, and every return has a carbon footprint. So just tell us what went wrong once you receive your item, send along a picture of the defect, and we will refund you your money back in full. Then, if possible, you can donate your item to a local charity or nonprofit.  If over 10 days have gone by since you have received your item(s), unfortunately we cannot offer you a refund/return.
We are not responsible for our pieces not fitting properly on our customers once they arrive. There are size charts in the descriptions of all of the clothing pieces listed on our website. We only send refunds if there are any defects on the items once they’re received. Returns/refunds are not allowed for incorrect sizing or just because the item did not meet your expectation.
We offer refunds for parcels that get lost while in transit. If your parcel was marked “delivered” on the tracking website but you have not received it, please file an investigation with your post office immediately. If the tracking information for your order says that it has been delivered, we are not responsible for a refund if you haven’t received your item. We will do our best to try to relocate your parcel, but ultimately it is the post office’s job to ensure you receive your parcel.
Do you subscribe me to any boxes?
No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.
Why do you have some items for free?
We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfillment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future.
Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again..